FAQs

Is the online ordering secure?

Yes. SafetyGear Corporation utilizes some of the top Internet security technology in the industry to protect your personal financial information. We employ a number of methods to maintain the security of your information, including: Unique Identifiers, Secure Browsers, Data Encryption, and Firewalls.

 

Will my personal/business information be private?

Absolutely!!! We know how intrusive some other websites can be. We will not distribute any personal information including credit card info, personal buying habits, and of course e-mail addresses. Rest assured, we will keep your information private.

 

When is the sales department open for calls?

Customer service hours are from 8:30 AM to 5:00 PM MT, Monday through Friday for your convenience.  You can also shop online 24 hours a day 7 days a week at www.SafetyGearOnline.com.

 

What is your policy regarding the products you sell?

SafetyGear Corporation makes no guarantee, expressed or implied, pertaining to the use of the products contained on its website(s). Due to the inconsistencies of work environments, it is the buyer's responsibility to determine if these products meet the specific requirement of the user.

 

How do I place an order?

You have four convenient ways to order from SafetyGear Online:

1. Simply fill a shopping cart on our website with what you'd like to order, and click "Checkout". You will be prompted through any necessary steps to place your order online.
2. Call our office at (800) 429-0954 Monday thru Friday, 9am-5pm MST.
3. Use our "FAX/MAIL ORDER" form and Fax your order to (719) 785-5757
4. Use our "FAX/MAIL ORDER" form and Mail your order to:

SafetyGear Corporation
PO Box 50587
Colorado Springs, CO 80949-0587

 

What if I am tax exempt?

Customers placing orders outside of the state of Colorado are not charged tax.   If you are a tax exempt entitiy within the state of Colorado please contact our customer service representitive at 800-429-0954 to place your order.

 

How do I know that you received my order?

You will receive a confirmation email shortly after you place your order on the website. This email goes over all of your critical information from your order.

 

Do you offer discount pricing for large quantity orders?

Yes! SafetyGear Online offers quantity discounts in addition to what you see on the website. Most additional discounts start at 50 or more items ordered. Simply ask us for a quote by calling 1-800-429-0954 or use our "Get a Quote" link on the website. We will email the quote to you with the discounted prices, shipping cost, and total amount.

 

How soon will you ship my order?

Orders within the Continental United States are usually shipped within 1 to 2 business days, via UPS Ground. Typically, the orders placed online, called in or faxed into us each day, will be shipped the following business day after they are received. On Friday, Saturday or Sunday, that means orders will ship on the following Monday, unless it is a holiday. To request an *expedited shipment (Next Day Air or Second Day Air) please contact us by phone at (800) 429-0954. We will make every effort possible to process and ship your expedited order by the following business day after it is placed via phone, but we cannot guarantee all expedited orders will be able to ship the following business day. (*expedited orders cannot currently be processed online). We are not responsible for delayed shipments due to circumstances beyond our control. SafetyGear Online only ships to the United States and Canada. Please contact us at CustomerService@SafetyGearOnline.com for shipping to APO addresses.

 

UPS Ground Estimated Delivery Times

 

Why is shipping more for residential than business?

UPS charges more to deliver to a residential address versus a business address.

We ask that you indicate on your Ship-To address if it is residential or business, so that upon completing your order the correct shipping cost will be included in your order total.

*UPS shipping is automatically calculated based on the zip code you provide for your ship-to address when your order is processed. At that time it is determined if the address is residential or business. Your invoice will reflect the correct shipping charges in the event you forget to indicate the type of address your order is shipping to.

 

What is the cut-off time for Overnight or Second Day Air to be shipped today?

Orders received after 3:30pm Mountain Standard time will be shipped the following business day. On Friday, that means orders will ship on the following Monday, unless it is a holiday. If you must have your order shipped today, please contact us by phone at (800) 429-0954. We want to be sure your order arrives when you need it.

 

How do I know the cost of shipping for my order?

The shipping cost is based on the weight of your items. This information will be displayed when you are reviewing your order before clicking on the "Place My Order" button.

 

Where can I find my tracking number?

If your order is shipped via UPS, your tracking number will be sent to the email address that you provide when placing your order.
Please Note: The subject line from UPS says "Quantum View".
You will then know when your order is scheduled for delivery.

Who can I contact if there is a problem?

If there is a problem, you may contact us by phone at (800) 429-0954, or fax us at (719) 785-5757, or e-mail us at CustomerService@SafetyGearOnline.com .

 

What is your Return Policy?

Returned merchandise will not be accepted without prior authorization. Claims for returns must be made within 5 days of receipt of order. Return shipping costs will be at the customer's expense.  Only defective or item(s) of customer size error is subject to return. Dirty, soiled, or worn garments will not be accepted for credit. Returns will be inspected prior to issuing credit. Your card will be credited when SafetyGear Corporation has received and processed your return, typically, within 7-10 business days after the item is shipped back to SafetyGear Corporation. Your credit card will be credited for the price of the product(s) and any taxes, excluding shipping costs. Credit card companies vary on the time it takes for credit to appear on their customers' records so please allow one to two billing cycles for the refund to appear on your statement. SafetyGear Corporation reserves the right to deduct a restocking fee of up to 20% of the returned item(s) retail price. Customized items are NON-REFUNDABLE. Close-Out items are NON-REFUNDABLE - NO RETURNS ACCEPTED - all Close-Out items sales are FINAL.

Please contact Customer Service by phone at (800) 429-0954, or email CustomerService@SafetyGearOnline.com to receive prior return authorization. Customer Service hours are Monday-Friday 8:30 AM to 4:30 PM MST.

 

Do you have a vest size chart?

Yes! There is a link titled [View Size Chart] located below the size drop-down menu. Click on the link and a size chart will open in a separate window.

 

I wear a very large size. Will the garment cost me more?

Yes, it may. When you select the size you need, the pricing will change if the item costs more. We also indicate below the size drop-down menu if the items cost more for larger sizes. The note says, "Price Varies by Size.

 

How many colors of the “2500 Series Incident Command” vests do I have to choose from?

SafetyGear Online offers 15 different colors. We can also provide you with laminated Titles/ID's to place in the vinyl pockets, front and back.

Where is the list of Titles/ID’s to choose from for the Incident Command Vests?

We will customize and laminate those titles for you. Just let us know what titles you need and we will do the rest. Please keep in mind that the longer the title, the smaller the type on the printed insert for the vests, so please abbreviate whenever possible. Click on this "CUSTOMIZE" link to see pricing and learn more. If you have any questions, please feel free to contact one our customer care specialists.

 

Can you screen-print on the vests I order?

Yes! We can screen-print on many of the vests and clothing apparel we carry. Click on this "CUSTOMIZE" link to see pricing and learn more. If you have any questions, please feel free to contact one our customer care specialists.

 

Is it OK to screen-print on an ANSI/ISEA Compliant vest?

Screen-printing on ANSI rated vests "may" make them "non-compliant".

 

What does ANSI/ISEA Compliant mean?

When a product meets an ANSI approved standard.
In June of 1999 the 107 standard was established by ANSI as the accepted standard for the design and performance of High Visibility Safety Apparel, known as 107-1999. It was revised in September of 2004 and is now known as 107-2004. A new standard, 207, was implemented in 2006 as the accepted standard for Public Safety Vests (PSV) known as 207-2006.

Our charts do not represent official, legal, or complete interpretations of the ANSI 107-2004 or 207-2006 standards. Please rely on and refer to the standards themselves in answer to specific questions.

 

What is the ANSI/ISEA 207-2006 standard?

The ANSI/ISEA 207-2006 standard was developed with the understanding that competing hazards exist for public safety employees that also need high visibility garments. It was developed in cooperation with the National Traffic Incident Management Coalition (NTIMC), whose members represent the public safety industry. It was the goal of NTIMC and ISEA to establish a standard that specified high visibility vests with specific features to meet the needs of public safety workers.

Visit ISEA for detailed information regarding the ANSI/ISEA 207-2006 standard.

 

What are Public Safety Vests?

Public Safety Vests are designed specifically for visibility and quick recognition of public service employees.

Public Safety Vests that meet just ANSI/ISEA 207-2006 standards are designed for identification by color and labeling. Vests are fluorescent lime with colored background fabric specific to public safety groups, and reflective material for visibility.

ANSI/ISEA 207-2006 public safety vests may include design options, such as breakaway, colored identifiers, loops, pockets, badge holders, mic-tabs, and ID panels; however, these features are only suggestions and not mandatory to the standard.

Public Safety Vests that meet both ANSI/ISEA 107-2004 Class 2 and ANSI/ISEA 207-2006 standards are designed for both competing hazards and high visibility. Tear-away features prevent entanglement and snap up to accommodate weapons and equipment. Color specific checkered reflective tape provides identification by color and high visibility.

 

What are Classes and what do they stand for?

There are three classifications approved by ANSI for safety apparel. They are:
Class I:
Garments for workers who have ample separation from vehicular traffic that does not exceed 25 mph. "Class I" garments are typically safety vests and are recommended for parking service attendants, workers in warehouses with equipment traffic, shopping cart retrievers, sidewalk maintenance workers and delivery vehicle drivers.
Class II:
Garments intended for users who need greater visibility in poor weather conditions and whose activities occur near roadways where traffic speeds exceed 25 mph. This class of garment is suitable for railway workers, school crossing guards, parking and toll gate personnel, airport ground crews and law enforcement personnel directing traffic.
Class III:
Garments providing the highest level of visibility to workers in high-risk environments that involve high task loads, a wide range of weather conditions and traffic exceeding 50 mph. "Class III" garments, which provide coverage to the arms and/or legs as well as the torso include pants, jackets, coveralls or rain wear. The standard recommends these garments for all roadway construction personnel and vehicle operators, utility workers, survey crews, emergency responders, railway workers and accident site investigators.

 

Who is ANSI?

American National Standards Institute
The official organization representing the United States nationally and internationally within safety standards circles. They coordinate the activities of organizations within the U.S. that develop standards. They also approve the establishment of standards committees and new standards projects. ANSI sets the rules for the various methods used by standards developers, overseeing the process, and approving final standards.

 

Who is ISEA?

International Safety Equipment Association
A trade association in the United States for companies that manufacture safety equipment. ISEA promotes the standardization of safety products by publishing the ANSI standards, as well as promoting the proper use of personal protective equipment.

 

Are your ANSI/ISEA compliant safety vests certified?

Yes, certification of all ANSI/ISEA compliant safety vests have been tested by an independent, third-party accredited laboratory, not self-certified by the manufacturer.

 

When are ANSI certified garments required?

When a governing agency (including OSHA) require a reliable standard, such as, the use of ANSI 107 certified hi-viz garments. Check with your local OSHA office or governing agency to see if this is a requirement for you.

 

How is OSHA connected to standards?

Occupational Safety and Health Administration
Enacted to ensure that employers create a safe working environment for their employees oversees how products are installed and used in the workplace. OSHA standards and regulations may mandate the use of a product that meets a standard.

 

Why are the sides of ANSI/ISEA safety vests closed and not available with expandable elastic?

In order to meet the standards for safety garments set forth by ANSI and ISEA, the safety garment must have continuous areas of retroreflective or combined-performance materials encircling the torso and placed in such a manner to provide 360 degree visibility of the wearer. Gaps in retroreflective, combined-performance, and background materials to enable fastening should not exceed 50mm (1.97 inches) horizontally.

What is Retroreflective and Combined Performance Material?

All reflective tape on ANSI Compliant safety garments are Retroreflective.
In addition to being Retroreflective, Combined Performance Material is fluorescent in color and plastic coated giving it an excellent performance level in wet weather conditions. The silver Retroreflective tape is considered to have a good performance level in wet weather conditions.

 

What is regulation 23 CFR 634?

A new federal regulation, 23 CFR 634, mandating that anyone working in the right-of-way of a federal-aid highway must be wearing high-visibility clothing that meets the requirement of ANSI/ISEA 107-2010 edition Class 2 or 3. This requirement applies to all emergency responders.

The Code of Federal Regulations Title 23 (highways) Part 634 was originally published in the Federal Register Vol 71, No226, pp 67792-67800. The rule itself (634.3) simply states that:

"All workers within the right-of-way of a Federal-aid highway who are exposed either to traffic (vehicles using the highway for purposes of travel) or to construction equipment within the work area shall wear high-visibility safety apparel."

 

When did regulation 23 CFR 634 go into effect?

November 24, 2008

 

Do ANSI/ISEA 207-2006 Public Safety Vests meet regulation 23 CFR 634?

SafetyGear Online offers 8 Public Safety Vests that meet the ANSI/ISEA 207-2006 standard and the ANSI/ISEA 107-2010 Class 2 standard (required by regulation 23 CFR 634).

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